FAQ’s

You can:

1. Complete our online booking form

2. Call us directly on (+44) 020 4572 6191 or speak to us by Whatsapp (+44) 07988 616 034

3. Email: Info@privatechartergroup.com

Alternatively for corporate or event clients, bookings will be made upon further discussion.

Day hire

• 72 hours or less before travel — 100% payable

• 3–7 days before travel — 50% payable

• More than 7 days before travel — 25% payable

All cancellations must be confirmed in writing. Exceptions may apply for long-term contracts or force majeure events.

Tours where we supply the vehicle only

• 28+ days before travel — Full refund minus admin fee

• 14–27 days — 50% payable

• 7–13 days — 75% payable

• Less than 7 days — 100% payable

All cancellations must be confirmed in writing. Exceptions may apply for long-term contracts or force majeure events

Tours where we plan and book the full itinerary

• 60+ days before travel — Full refund minus admin fee and any non-recoverable third-party costs

• Less than 60 days before travel — 100% payable

All cancellations must be confirmed in writing. Exceptions may apply for long-term contracts or force majeure events.

Yes — changes can usually be made up to 48 hours before travel, subject to vehicle and driver availability.

If Itinerary, distance, or duration lessens the price will still remain as qouted.

Additional charges may apply if theres an extention on your itinerary, distance, or duration for the day(s).

Yes. A deposit of 50% of the total booking amount is required to confirm a booking, with the balance due prior to departure. Corporate or account clients may have alternative terms.

Corporate or account clients may have alternative terms.

Private Charter Group operates throughout the United Kingdom, Ireland, and Europe.

Our network covers all major cities, airports, seaports, and key destinations across the continent.

We accept bank transfer, major debit/credit cards, and approved corporate accounts.

Visa/Master | Amex | Google pay | Apple Pay | Klarna (upon request) and many more.

Yes. Let us know at the time of enquiry if a passenger requires a wheelchair-accessible vehicle, additional boarding time, or other accessibility support, and we'll allocate a suitable vehicle and brief the driver accordingly.

Yes. We regularly support corporate executives, private individuals and public figures who require a higher level of discretion. This includes limiting internal access to booking details and, where requested, a signed Non-Disclosure Agreement covering the Company and/or the assigned driver. See our Discretion & Confidentiality Policy for full detail, or contact us to arrange an NDA ahead of your journey.

For standard day hires, we recommend booking as early as possible to guarantee vehicle availability, particularly during peak periods (school holidays, major events). For multi-day tours or fully planned itineraries, we typically issue a proposal within 24–48 hours of receiving your brief, so the earlier we have your requirements the more options we can offer.

In the event of a mechanical failure, we take reasonable steps to repair or substitute the vehicle and minimise delay. Compensation in this situation is limited to the value of the unused portion of the journey — full detail is in our Terms & Conditions.

No fixed minimum or maximum — we coordinate everything from a single executive car to large, multi-vehicle touring programmes. Let us know your passenger numbers when you enquire and we'll allocate suitable vehicle capacity.

Complaints can be submitted by email, phone, or in writing, and are acknowledged within 3–5 working days. Full detail on our process, including timescales for investigation and resolution, is set out in our Complaints Handling Policy.

We coordinate movements through a vetted network of professional, fully licensed operators, rather than running a single in-house fleet. This means we can match the right vehicle and driver to each job — from a single executive car to a multi-coach touring programme — while holding every operator to the same standards of licensing, insurance and presentation.

Yes. All operators in our network are required to meet defined licensing, insurance and driver standards. For journeys involving schools, youth groups or other vulnerable passengers, we encourage enhanced DBS checks and can provide evidence of driver vetting on request — full detail is set out in our Safeguarding & Child Protection Policy.