POLICIES CONTENT PAGE FOR PRIVATECHARTERGROUP.COM

Our Commitment to Safety, Compliance & Professional Standards

Private Charter Group is committed to delivering safe, reliable, and fully compliant transport services for schools, businesses, private groups and corporate clients.
To ensure the highest level of professionalism, transparency and accountability, we maintain a comprehensive suite of policies covering safety, safeguarding, legal compliance, environmental responsibility, data protection and operational standards.

Our policies demonstrate our commitment to:

  • Passenger safety and wellbeing

  • Driver professionalism and training

  • Robust safeguarding practices

  • Regulatory compliance

  • Ethical and transparent operations

  • Environmental sustainability

  • High-quality service delivery

  • Data security and privacy

  • Fairness, equality and responsible governance

Each policy has been developed using industry best practice and is reviewed regularly to ensure continued compliance with evolving laws, standards and operational needs.

Our Policy Framework

Below is an overview of the policies we maintain. Each policy is available for review upon request or can be accessed individually on this page.

Safety & Operational Policies

  • Health & Safety Policy
    Our commitment to safe working practices, risk management and passenger protection.

  • Risk Assessment & Emergency Response Policy
    Procedures for risk identification, emergency planning and incident response.

  • Vehicle Maintenance & Roadworthiness Policy
    Ensures all vehicles used for our services are safe, compliant and fully maintained.

  • Driver Fatigue & Fitness-to-Drive Policy
    Sets standards for driver wellbeing, working hours, alertness and safety.

  • Drugs & Alcohol Policy
    Strict zero-tolerance approach to ensure safe and responsible transport operations.

  • International Travel & Contraband Policy
    Guidance for cross-border journeys, passenger compliance and legal responsibilities.

Safeguarding & Passenger Welfare Policies

  • Safeguarding & Child Protection Policy
    Standards ensuring the safety and protection of children, vulnerable passengers and young people.

  • SEND Transport Policy
    Our approach to supporting passengers with Special Educational Needs and Disabilities.

  • School Teacher & Group Leader Responsibilities Policy
    Clarifies supervision and safety expectations when travelling with school groups.

  • Passenger Code of Conduct
    Outlines behaviour expectations for all passengers on board.

  • Lost Property Policy
    Guidance for the management and return of lost items.

Driver, Staff & Subcontractor Policies

  • Driver Conduct & Behaviour Policy
    Defines professional standards expected from all drivers representing our company.

  • Subcontractor & Supplier Compliance Policy
    Sets the operational, safety, ethical and quality standards expected from partner operators.

  • Modern Slavery & Anti-Trafficking Policy
    A zero-tolerance stance on exploitation, human trafficking and unethical labour practices.

  • Anti-Bribery & Anti-Corruption Policy
    Protects against fraud, bribery and unethical business practices.

  • Whistleblowing Policy
    Provides a safe channel for reporting concerns or misconduct.

  • Equal Opportunities & Anti-Discrimination Policy
    Ensures fairness, respect and equality across all services and interactions.

Data Protection, IT & Privacy Policies

  • Privacy Policy
    How we collect, process and store personal information responsibly.

  • GDPR & Data Protection Policy
    Ensures full compliance with data protection legislation.

  • Data Retention & Records Management Policy
    Details how long we store information and how records are maintained securely.

  • Cybersecurity & Information Security Policy
    Protects our digital systems, communication platforms and sensitive data.

Environmental & Quality Policies

  • Environmental & Sustainability Policy
    Our commitment to sustainable transport practices and environmental responsibility.

  • Carbon Reduction Plan
    Our measurable plan to reduce carbon emissions and promote greener operations.

  • Quality Assurance & Continuous Improvement Policy
    How we monitor quality, measure performance and continually improve our services.

  • Service Level Agreement (SLA) Framework
    Defines service expectations, performance standards and accountability.

Company Governance & Customer Relations Policies

  • Terms & Conditions of Carriage
    Contractual terms that apply to all bookings and transport services.

  • Complaints Handling Policy
    Our formal process for resolving feedback, concerns and complaints.

  • Accessibility Statement (optional if you add it)
    Confirms our commitment to inclusive website access and digital accessibility.

  • Website Terms of Use (optional but recommended)
    Explains legal usage of our website and digital content.

Why These Policies Matter

Clients choose Private Charter Group because they value:

✔ Exceptional safety standards

✔ Professional and well-managed operations

✔ A transparent, ethical and compliant organisation

✔ Clear communication and strong governance

✔ Trustworthy and reliable service delivery

✔ A partner who takes safeguarding seriously

✔ A responsible approach to environmental impact

Our policy framework supports these values and demonstrates our dedication to industry-leading operational standards.

Accessing Our Policies

All policies listed above can be provided upon request.
If you are a school, corporate client, subcontractor, please contact us directly:

📧 Info@privatechartergroup.com
📞 0204 5726 191
🗂️ Policies may also be downloaded individually from this page (if enabled).